Hi Georgina,
We’re truly sorry for the frustration and stress this delayed delivery has caused you.
However, we also wanted to clarify that we did respond to every email we received from you, answered each of your questions, and genuinely did our best to help throughout the entire process. We never intended to ignore your concerns. In fact, we often did not receive any reply back after sending our responses, so it’s possible our emails may have gone into your spam or junk folder. Please make sure to check there as well.
We also responded again to your latest email today with updated tracking information attached. Your package is currently out for delivery, and all the tracking details were included in the email.
Unfortunately, this situation happened because of a shipping delay with the carrier, but every time you reached out, we did our best to provide all the details and assistance we could!
If you still cannot find our responses, please feel free to contact us again anytime at support@poetdresses.com - this is our official customer support email address and it’s the same address from which we replied to all your messages.
Thank you again, and we truly hope your package arrives safely today!
