Returns & Exchanges
All products are shipped out of Castle Rock, Colorado, USA.
We want you to absolutely love your dress, and we understand it sometimes takes a couple tries to get the right size and style. That’s why we are happy to offer free returns* and exchanges within the follow criteria:
Returns and exchanges must be initiated and postmarked within 30 days of the order being shipped. If it has been longer than 30 days, your return cannot be accepted.
Items are eligible for return or exchange only if they are in original condition, which means:
- free of any deodorant or makeup marks
- tags are still attached and in the original packaging
- not been washed, snagged, stained, or damaged in any way
- fragrance free, neatly folded, no marks of any kind, no pet hair
We adore our customers and we want you to have a great experience with us! We work hard to give out generous returns and exchanges. However, this process is very costly to us, so please read our criteria and follow the guidelines so that both you and us can have a positive experience.
Once we receive your return/exchange and the dress is determined to be in eligible condition, we will provide the refund to the original form of payment or send out the new dress to the original order address.
*Customer is responsible for shipping fees for all returns without an exchange. Shipping for exchanges is free!
If you wish to return or exchange an item, please submit a request here!