Returns & Exchanges

We want you to absolutely love your dress, and we understand sometimes it takes a couple of tries to get the right size and style. That’s why we are happy to offer returns and exchanges within the following criteria:

Returns and exchanges must be initiated and postmarked within 30 days of the order being shipped. If it has been longer than 30 days, your return cannot be accepted. 

Items are eligible for return or exchange ONLY if they meet the following criteria:

• free of any deodorant or makeup marks
• tags are still attached
• item is in the original packaging
• not been washed, snagged, stained, or damaged in any way
• fragrance-free, neatly folded, no marks of any kind, no pet hair
• please note that items marked FINAL SALE are not eligible for return or exchange
• we do not accept returns on gift cards

We can't accept anything that doesn't meet the criteria listed above.

We adore our customers and we want you to have a great experience with us! We work hard to give out generous returns and exchanges. However, this process is very costly to us, so please read our criteria and follow the guidelines so that both you and we can have a positive experience.

Redo Returns:

• Customers now have the option to pay $2.98 at the time of purchase to later qualify for free unlimited returns/exchanges on that order.
• If you did not purchase Redo with your order you can still use our return portal below and purchase a return label. No return fee is deducted from your refund total!

Return Steps:

1. Start your return at the link below using your order ID and zip code.
2. Select which items you would like to return and your preferred refund method: refund, store credit, or exchange for a new item.
3. If you checked out with Redo, your return/exchange is covered! Otherwise, you can purchase your label for a one-time fee.
4. Print your label and attach it to the top of the package, then drop it off at any USPS location or schedule a USPS pickup.*

*Once a return has been requested, you have 14 days to send the item back. If the item is not sent within that window, the system will automatically close your return, and it will no longer be accepted, even if it is still within the original 30-day return window. Please send the item back within the requested time frame in order to avoid any issues with your return.

GO HERE TO INITIATE YOUR RETURN/EXCHANGE

Once we receive your return/exchange, and the item is determined to be in eligible condition, we will (1) provide the refund to the original form of payment, (2) provide store credit, or (3) send out the exchange item to the original order address.

It may take up to 48 hours after it is received for us to process a return/exchange.

Damaged/Defective Item Claims:

While we do our best to catch any mistakes before shipping, if your item arrives damaged or defective, please follow this link to file a claim and receive a replacement:

GO HERE TO FILE A DAMAGED/DEFECTIVE ITEM CLAIM 

Shipping Claims:

Once your order has been handed over from our warehouse to the shipping carrier, we are no longer in control of the shipping process. We cannot control changes in your expected shipping date or late delivery once your order is in transit.

If your item is marked as delivered by the shipping service, but you are not able to find the item, you must contact the shipping service to file a missing package claim.

Poet Dresses is not responsible for the order once it has been handed over to the carrier service. Any mishandling of the delivery must be between the customer and the carrier service.

GO HERE TO FILE A SHIPPING CLAIM WITH USPS

If you have any questions about this process, please reach out to us at support@poetdresses.com.